Cookies Policy

1. Introduction

Please read this Cookie Policy carefully as it contains important information on Harker Technologies Limited ("we", "our", "us", "the Company") and how we use cookies on our website. This policy should be read together with our User Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

2. Who We Are

We operate our website ourselves, for more information on us see https://harkerapp.com.

3. Our Website

This cookie policy only relates to your use of our marketing website and the Harker application (collectively our "Website") (found at harkerapp.com and app.harkerapp.com). Other Harker websites, including subdomains of the harkerapp.com domain fall outside of the scope of this policy and may be operated by trusted third parties.

Throughout our Website we may link to other websites owned and operated by certain trusted third parties, such as for customer support services. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.

4. Cookies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our Website. We use cookies on our Website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org.

5. Consent to use Cookies and Changing Settings

Our marketing website currently does not use any cookies.

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

You can withdraw any consent to the use of cookies or manage any other cookie preferences by opting out on the banner in the application by using the cookie banner or editing your user settings. You can then press Decline on the banner or turn off the toggle in your user settings. It may be necessary to refresh the page for the updated settings to take effect.

6. Our use of Cookies

The information below provides more information about the cookies we use and why:

Analytics cookies (PostHog) - ph_*

These provide analytics so we can improve the application, understand bugs and collect information when you make a bug report or feature request.

PostHog collects telemetry information about how you use the app, linked to your user account and tenancy.

This is not an essential cookie, so we request your consent.

Cross Site Request Forgery (CSRF) Token Cookie-| csrf_token_*

A CSRF token cookie holds a unique, unpredictable value that the server validates on state‑changing requests to confirm they originate from the legitimate site and user, preventing cross‑site request forgery attacks.

Yes, this is an essential security cookie.

Kratos Session ID Cookie - ory_kratos_session

The Ory Kratos session ID cookie stores a secure, server‑validated identifier for your logged‑in session so the application can recognise you across requests, enforce access control, and expire the session when required.

Yes, this is an essential cookie that manages your current session.

Tenant ID Cookie - tenant_id

This tells Harker which tenant you have currently selected, and allows users to be in multiple tenancies on the same account.

Yes, this is an essential cookie that is required for Harker to work.

7. Third Party Access to the Cookies

As per the above table, the PostHog cookies are used by PostHog, a trusted supplier, to provide telemetry data about your use of the Harker app. PostHog sets, and has total access to, their cookies, all prefixed with ph_.

8. How to Turn Off all Cookies and the Consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may not be able to use, or may lose some functionality of, the application.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org.

9. How to Contact Us

Please contact James Barber, our Data Protection Officer, if you have any questions about this cookie policy or the information we hold about you.

If you wish to contact James Barber, our Data Protection Officer, please send an email to dpo@harkerapp.com, write to James Barber, Harker Technologies Limited, CENTRAL TECH, 31 Russell St, Liverpool, L3 5LJ or call +44 151 433 9190.

If you would like this notice in another format (for example: audio, large print, braille) please contact us.

10. Changes to this Policy

This policy was published on February 5, 2026 and last updated on February 3, 2026.

We may change this policy from time to time, when we do we will inform you via email.